Terms and conditions of sale

Soc. Agr. Bagno a Sorra di Fanciulli (hereinafter Bagno a Sorra) is aimed exclusively at end users who are “consumers” who are already eighteen years old and in any case according to current law and regulations on electronic commerce.

By final consumer Bagno a Sorra means any natural person who operates on the website www.oliofanciulli.com

The General Conditions of Sale exclusively regulate the offer, transmission, acceptance, shipment, purchase methods and the right of withdrawal of purchase orders for products on the site www.oliofanciulli.com, between users of the Site. and the Bagno a Sorra company, while they do not regulate the supply of services or the sale of products by different subjects that are present on the Site through hypertext links, links or banners.

The General Conditions of Sale are periodically amended by Bagno a Sorra based on the development of its business and the market, as well as in compliance with any updates and legislative changes. Each update and modification will be regularly published on the Site and immediately effective from the date of publication. For additional legal information, see the sections: Privacy Policy and General Conditions of Use.
Any other information can be requested directly from www.oliofanciulli.com, by writing an e-mail to the e-mail address: info@oliofanciulli.com, or by calling +39 0577393146.
By registering on the site, the user agrees to receive communications sent by e-mail to his e-mail address. In the event that the user does not want to receive offers and promotions, he can unsubscribe directly from the newsletter.



Shipments are insured and delivery usually takes 1-3 working days in Italy and 3-6 working days in Europe. The methods of operation and shipping rates are detailed below.
Shipping is free above 250.00 euros of purchase for Italy.

For shipments to countries outside the European Union, please contact Bagno a Sorra directly.



On oliofanciulli.com all payments are processed with a secure connection using the SSL (Secure Sockets Layer) Protocol in order to guarantee maximum security. You can make your purchases by choosing from the following payment methods at checkout:


PayPal is a secure and free online payment system. There is no need to re-enter the card details with each purchase: the email and password connected to the PayPal account are sufficient. And if you don’t have an account yet, you can create one using your credit card (even prepaid); alternatively you can top it up with a bank transfer. If you choose to pay with PayPal, you will be redirected to the PayPal site.

Credit card

We accept major credit cards: Visa, (Visa Electron), Mastercard and American Express.


Damaged products

If you happen to receive obviously damaged packages, collect only the intact ones and reject the damaged ones to the sender: we will take care of returning the damaged packages, replacing them and sending the new ones back to you. In the event of any damaged products being out of stock, we will contact you to offer you replacement products or alternatively we will refund you the amount you paid.


Right of withdrawal

Purchases on oliofanciulli.com are subject to the discipline of Legislative Decree 206 of 2005, which guarantees you the right of withdrawal. The exercise of this right is regulated as follows:
The returned products must be intact, preferably in the original packaging: for damaged or altered products it will not be possible to exercise the right of withdrawal.
This right is reserved for natural persons: resellers are therefore excluded.
To exercise this right, you must send us an email within 14 days from the date of receipt of the goods, indicating:

invoice number
order number
order’s date
the product or products for which you intend to exercise the right of withdrawal, indicating the article code
your bank details (IBAN code), which we will use for the refund
wait for our return authorization e-mail
within 15 days of receiving our return authorization email, send the products subject to withdrawal at your expense to the following address:

Soc. Agr. Bathroom in Sorra di Fanciulli

Via Leonida Cialfi, 37 / M

53100 Siena – Italy

We will refund the products subject to the right of withdrawal within 14 working days of receipt of the goods. This refund does not include shipping costs, in accordance with Article 5 of Legislative Decree no. 185 of 22/05/1999. In general, although not expressly written, the provisions of the law on distance contracts are valid. Any dispute is subject to Italian jurisdiction.